Product Warranty & Care Guide - MedicalWear.eu

30-Day Product Warranty & Care Instructions – MedicalWear.eu

All MedicalWear products come with a 30-day commercial warranty from the date of purchase, provided all care recommendations listed below are followed.

If you discover any defects during this period, please notify us immediately at info@medicalwear.eu and return the item(s) for evaluation.

Care Guide for Leather Footwear & Accessories

Cleaning

Clogs made from smooth or textured natural leather should be wiped with a soft cloth to remove dust. Grease or other stains can be cleaned with a cloth dampened in a water-based detergent solution. You may also use leather-specific cleaning products or soft wet wipes designed for genuine leather surfaces.

Washing Medical Apparel

Medical scrubs should be washed by hand or in the washing machine using a delicate cycle at 30°C.

Textile-based products may be ironed and starched. Items containing elastane (5%) should be ironed at medium temperature.

Drying

Leather clogs should be air-dried at room temperature. Do not dry using a fan, heater, open flame, hair dryer, or any direct heat source.

Medical uniforms may be tumble-dried on a gentle spin setting.

Storage

Do not store leather footwear near heat sources or in humid environments. Avoid contact with petroleum-based products or solvents.

Do not stack or squeeze shoes under heavy objects. It is recommended to store them in individual dust bags or boxes to avoid deformation and scratches.

General Recommendations

  • To extend the lifespan of your footwear and clothing, alternate between multiple sets (e.g., switch between different scrub sets or clogs).
  • Keep products away from sharp objects or surfaces that may cause scratches, burns, punctures, or other damage.
  • Avoid direct contact with organic solvents such as gasoline, alcohol, acetone, etc.

Warranty Coverage

We will repair or replace your product within 15 days of receiving the returned item. If repair or replacement is not possible, we will issue a refund within the same timeframe.

Please Note:

  • Natural leather markings such as wrinkles, texture variations, and slight color differences are not considered manufacturing defects – they indicate the authenticity and quality of our leather.
  • Damage caused by regular physical wear is not covered under warranty.