Shipping Policy - MedicalWear.eu

Shipping Policy – MedicalWear.eu

MedicalWear products are available for delivery throughout Romania and all European countries, using trusted courier partners.

Production & Order Processing

Our products are made from high-quality professional textiles or genuine leather at our Demoteks factory in Ankara. If the item is not in stock, production takes between 1 to 10 business days depending on the product type.

All orders are processed within 24 to 72 hours after placement. Weekends and public holidays are excluded from both production and processing times.

Shipping & Delivery Time

Once the order is ready and collected by the courier:

  • Romania: Delivery usually takes 1–3 business days.
  • Other EU countries: Delivery typically takes 2–5 business days, depending on your location.

Please note that during public holidays or sales periods, delivery times may be slightly extended.

Courier Services

  • Within Romania: We ship via Bookurier and Fan Courier.
  • Outside Romania (EU): Orders are shipped via DPD.

Shipping Costs

Shipping rates vary by country and are calculated at checkout based on your delivery address. We aim to provide affordable and fair pricing for all destinations. Free shipping offers may apply during promotional campaigns.

Delivery Schedule

Parcels are delivered to your specified address during the following hours:

  • Monday to Friday: 09:00 – 16:00
  • Saturday (where available): 09:00 – 14:00

Once the parcel is handed over to the courier, MedicalWear is not responsible for any delays caused during transit.

Receiving Your Order

The recipient must sign for the delivery. We recommend inspecting the package before accepting it. If the contents are damaged or incorrect, please refuse the delivery and notify us immediately at info@medicalwear.eu.