Return Policy - medicalwear.eu

Return Policy – MedicalWear.eu

Changed your mind about a product?

We understand that sometimes a product may not fully meet your expectations. That’s why we offer a 14-day return window from the date of delivery, in accordance with EU consumer legislation (Directive 2011/83/EU). Our return process is clear, fast, and transparent, as outlined below.

Steps to return a product

  1. Notify us of your intention to return
    Please email us at info@medicalwear.eu before shipping the return, indicating your order number and the product(s) you wish to return.
  2. Return conditions
    Returned products must meet the following criteria:
    • Items must be in their original condition: unworn, unwashed, and undamaged.
    • No scents or residues (perfume, detergent, etc.) should be present.
    • Items must be returned with all original packaging, tags, accessories, and invoice.
    We reserve the right to reject returns that do not meet these conditions or are no longer resellable.
  3. Packaging & Shipping
    Ensure the products are safely packaged in an outer box or protective envelope, separate from the original packaging, to prevent transport damage.
  4. Shipping costs
    Return shipping costs are the customer's responsibility. Returns must be sent only via DPD courier service. Returns sent via Romanian Post or locker services (such as easyBOX) will not be accepted. Cash-on-delivery (COD) returns are strictly refused.
  5. Refund process
    Once the returned item is received and inspected, we will issue a refund to your bank account within 14 calendar days. For orders paid online, the amount will be automatically refunded to the original payment method. Initial shipping charges (if any) are non-refundable.

Important Notes

  • We do not offer product exchanges. If you'd like a different size or model, please place a new order after completing your return.
  • Customized or made-to-order items (e.g. personalized size, color, or design) are non-returnable unless defective.
  • Sale items with final discounts are not eligible for return.
  • Natural variations in color or texture of fabrics are not considered manufacturing defects.

Received a defective item?

If you received a defective product (e.g. tears, stains, wrong customization), please contact us at info@medicalwear.eu within 24 hours of delivery and attach clear photos. We will assess the situation and offer a suitable solution: replacement, refund, or repair.

Return Address

MedicalWear.eu – Returns Department
Serban Ion Street 35A, Voluntari, Ilfov, 077190, Romania

Please use the above return address only – returns sent to our registered office will not be accepted.

If you need assistance, don’t hesitate to reach out. We’re here to help you every step of the way!